Privacy policy

Who is responsible for your information

VGI Électrique Inc. is responsible for the personal information collected on this site. Marc-André Vinet, the owner of the company, acts as the privacy officer within the meaning of Quebec’s Law 25.

Any question, any request for access or correction, and any complaint is settled directly with him, by phone or by email. The same person does the work and answers here.

What we collect, and why

We collect two things, and nothing else.

• What you give us yourself in the quote form: your name, your phone number, your email, the type of project and the details you describe. This information is used only to assess your project and to get back to you.
• What your browser sends to the measurement tools described below: pages viewed, where you came from, device type, and a technical identifier. This information is used to understand how the site is used and to measure our advertising.

The tools that place cookies

A cookie is a small file placed on your device. None of the tools below load before you have given your consent in the banner.

• Google Analytics 4: audience measurement. Shows us how many people visit the site and which pages they look at.
• Google Ads: measurement of advertising conversions. Tells us which ads lead to a quote request.
• Microsoft Clarity: anonymized recording of visits, to spot where people get stuck on a page.

Your consent, and how to withdraw it

On your first visit, a banner asks whether you accept measurement and advertising cookies. Refusal is the default choice: if you do nothing, no measurement tool loads.

You can change your mind at any time. A link at the bottom of every page reopens the banner and lets you withdraw your consent. The withdrawal applies from that point on, it does not erase what has already been measured.

Cookies strictly necessary for the site to work do not ask for consent, because the site cannot work without them.

Communication outside Quebec

The tools named above belong to Google LLC and to Microsoft Corporation, both established in the United States. The information they collect is therefore processed outside Quebec.

Requests sent through the form reach us by email, through a sending provider established in the United States as well.

Law 25 requires us to assess these communications before authorizing them. That assessment has been carried out, and the content of the requests stays limited to what you choose to write.

How long we keep it

We keep your file for as long as the business relationship lasts. An electrician comes back to his clients: knowing a home’s installation, what has already been done there and what had been recommended, is what makes it possible to pick a project back up years later without starting from zero.

An invoice and the documents attached to it are also kept for as long as tax law requires.

Measurement data is kept according to the settings of each tool, which we hold to the useful minimum.

You can ask for your file to be deleted at any time, and we act on it, except for what the law obliges us to keep.

Your rights

The law gives you rights over the information we hold about you.

• Know what information we have about you, and obtain a copy of it.
• Have information that is inaccurate or incomplete corrected.
• Withdraw your consent to measurement and advertising.
• Ask for information that is no longer necessary to be deleted.
• Receive your information in a structured technological format, so you can transfer it elsewhere.

A complaint

Speak to Marc-André first. If the answer does not satisfy you, you can file a complaint with the Commission d’accès à l’information du Québec.

If an incident occurs

If an incident affected your information and presented a risk of serious injury, we would inform you of it, along with the Commission d’accès à l’information, as the law requires.